Question 1

What is Nativis International?

Accepted Answer

A natural skincare brand offering toxin-free products made with safe, organic and ethically sourced ingredients. The collection covers serums, soaps and other skincare essentials.

Question 2

Are the products natural?

Accepted Answer

All products are formulated with natural and organic ingredients. We avoid parabens, sulfates, silicones and artificial fragrances.

Question 3

Are your products cruelty-free?

Accepted Answer

Yes. None of our products are tested on animals at any stage of production.

Question 4

Are your serums suitable for all skin types?

Accepted Answer

Most of our serums are designed for all skin types, including sensitive skin. We always recommend a patch test before using any new skincare product.

Question 5

How should I store serums and soaps?

Accepted Answer

In a cool, dry place away from direct sunlight. For soaps, use a well-drained dish to extend their life.

Question 6

Do your products contain preservatives?

Accepted Answer

We use natural preservatives only where they are needed to keep a product safe and effective.

Question 7

Do you deliver nationwide?

Accepted Answer

Yes, we deliver across Pakistan. Delivery times vary depending on your location.

Question 8

How can I track my order?

Accepted Answer

Once your order ships you will receive a tracking number by email or SMS.

Question 9

What is your return policy?

Accepted Answer

Unused and unopened products can be returned within 10 days of delivery for a refund or exchange. Damaged, defective or incorrect items are replaced or refunded on receipt. See the returns and exchange policy for the full terms.

Question 10

How do I request a return or exchange?

Accepted Answer

Email contact@nativisorganics.com with your order number and photos of the product, and our team will guide you through the process.