Returns and exchange

Returns

If you are not satisfied with a product, you may return it within 10 days of delivery for a refund or exchange, subject to the conditions below.

• Unused and unopened products only, in original condition with all packaging and tags intact.
• Damaged or defective products are replaced or refunded on receipt. Contact us immediately and we will arrange the return.
• Used products cannot be returned. Products with damaged packaging or signs of use are excluded for hygiene and safety reasons.
• Final sale items are non-refundable unless they arrive damaged or defective.

Return process

Contact our customer service team with your order details and reason for return. We will send instructions, and process your refund or exchange once the items are received and inspected.

Refund processing

Refunds are issued to the original payment method within five to seven business days of us receiving the returned items.

Shipping fees are non-refundable, and return shipping is the customer's responsibility unless the return is due to a damaged or defective product.

Exchanges

To exchange a product, return the eligible unwanted item. A refund is processed within three business days of receipt, and you can then place a new order at any time.